After-sales service

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Jiangxi Hengda Intelligent Manufacturing Technology Co., Ltd

Tel for Consultation :+86-0791-88280027 19970088909
Tel for Recruitment:+86-0791-88197091
Address: No. 348, Yaohu West Avenue, High-tech Zone, Nanchang City, Jiangxi Province, P.R.C

8617815379663：8617815379663

tel：0791-88280027

983063220@qq.com：983063220@qq.com

	1. Product Support ● Installation and Debugging: On-site assistance for installation and debugging. ● Usage Guide: Providing operation manuals, video tutorials, or online Q&A support. ● Fault Repair: Free or paid repair during the warranty period (subject to contract terms).
	2. Returns, Exchanges, and Warranty ● Return and Exchange Policy: Clearly outline time limits and conditions. ● Warranty Service: Offers warranties ranging from 1 to 3 years; for some brands, extended warranties are available for an additional fee.
	3. Customer Inquiries and Complaint Handling ● Hotline/Online Support: Quick responses to technical or usage issues. ● Complaint channels: Ensure customer feedback is handled in a closed-loop system, with responses provided within 24 hours.
	4. Value-Added Services ● Regular maintenance: Conduct equipment inspections.
	5. Data and Feedback Collection ● Customer Satisfaction Survey: Improve services through questionnaires or follow-up visits. ● Product iteration reference: Addressing common issues feeds back into R&D.

After-sales service

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